Empowerment Edge - For Managers, Team Leads & Supervisors (TIER 3)

In this foundational program, we address the biggest gap in leadership development: the first layer of leadership. These are the people who bridge the gap between high-level executives and the frontline workforce. They are the unsung leaders, responsible for maintaining day-to-day operations, managing team performance, and setting the tone for the company's culture on the ground level.

While most leadership programs focus on high-level strategic leadership, Empowerment Edge is designed to ensure that the essential leadership behaviors are ingrained in the people who have the most immediate and impactful influence on operational success.

Key Focus Areas & Outcomes:
Practical Leadership Tools

Manager’s Toolbox: Participants will learn core leadership skills such as delegation, motivation, and performance feedback, but with a focus on real-world applications.

Situational Leadership: Teach managers how to adapt their leadership style based on the situation at hand—whether they’re managing a crisis, maintaining steady performance, or driving long-term growth.

Accountability and Results Orientation

Accountability Framework: Develop a mindset of accountability that drives teams to consistently meet targets. Managers will learn how to hold people accountable without micromanaging.

Metrics-Driven Leadership: How to align team and individual performance with business KPIs. This involves establishing clear performance metrics and tracking progress.

Communication Mastery for Managers

Conflict Resolution Skills: Conflict is inevitable, but how a manager handles it defines the team’s success. Training on de-escalation, navigating sensitive issues, and maintaining morale under pressure.

Feedback Mastery: Learn how to give and receive feedback in ways that inspire growth, not defensiveness. Equip managers with tools to foster honest, open communication within their teams.

Emotional Intelligence for Managers

Self-Awareness and Emotional Regulation: Leaders at this level often juggle emotional strain while dealing with operational pressures. Training on how to stay calm under pressure and read the emotional dynamics of their teams.

Empathy and Motivation: Teach them how to connect with their team’s emotional needs, creating an environment of trust and motivation without sacrificing performance.

Cultural Influence and Shaping

Creating a Positive Culture: These managers play a huge role in shaping team culture. This module will focus on how to drive alignment between company values and everyday team behaviors.

Influencing Behavior: Equip managers with tools to influence, engage, and align team members to embody core company values like safety, reliability, and customer care (for a company like Air Canada).

Performance Management

Coaching and Development: Transition managers from “supervising” to “coaching,” emphasizing ongoing skill development, motivation, and consistent performance.

Recognizing and Addressing Underperformance: Training on spotting early signs of disengagement or low performance and learning how to address it proactively.

Program Highlights:
Interactive Workshops: In-person or virtual sessions that teach actionable tools and techniques managers can implement immediately.

Peer Accountability Pods: Participants are grouped into small teams to hold each other accountable for implementing learned strategies in real-time. This is a critical part of sustaining behavior change.

Live Practice & Role-playing: Hands-on learning using real workplace scenarios. Managers will practice coaching conversations, giving feedback, and resolving conflicts in a safe environment.

Leadership Scorecard: At the end of the program, each participant receives a personalized Leadership Scorecard that measures growth across several key performance areas, giving them a clear view of their development and areas to improve.